Appointments

Appointments

To request an appointment please contact us online   If you are unable to contact us online please call 01457 872228.

Once our appointments are full we may direct you to other service providers. 

Helping you Safely - Appointments are being delivered differently using technology, this helps avoid unnecessary contact for you and others. The doctors and nurses will try to help you remotely (by video or phone), and then see you face-to-face if needed.

Minor Ailment Clinics Appointments

Our Minor Ailment Clinicians are trained to diagnose and treat a number of conditions.  The receptionist will offer you this service if you wish to be seen for one of the conditions the Minor Ailment Clinicians can treat.  Our Minor Ailment Clinicians can write prescriptions for you if necessary.  

First Contact Physiotherapy Appointments

Our First Contact Physiotherapist may be able to help If you are over having soft tissue, muscle and joint pain.  The receptionist will offer you this service if you wish to be seen for one of the conditions the First Contact Physio can treat.  If needed our First Contact Physiotherapist is able to treat, prescribe and refer you for x-rays and scans.

Doctors Appointments

If your condition cannot be treated by our Minor Ailment Clinicians or First Contact Physiotherapist our Rapid Assessment Team will look at the information you have provided reception and the practice will contact you with an doctors appointment or advice from the Rapid Assessment Team.

There are doctors appointments morning and afternoon 5 days per week.  These are appointment only surgeries.  You have a right to express a preference in respect of who you wish to consult with and wherever possible we will adhere to this.

Our evening and weekend appointments service

Evening and weekend appointment are available.  These are non-urgent and routine appointments must be booked in advance via our normal booking system.

Children under 5 years of age

If parents or guardians of children under 5 years of age feel that their child needs to be seen urgently they will be seen on the same day or a doctor will speak to the parent/guardian to decide what the best course of action.

Nurse Appointments

When booking a nurse appointment it is important to inform reception of the reason for your visit so that an appropriate length of time is allocated.

Cancellations & Arriving Late

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you arrive late for an appointment it may not always be possible for you to be seen an in that event an alternative appointment will be offered.

Training Practice

We are a training practice, which means that we have been approved for undergraduate and post-graduate training of future GP’s. ST1, 2, 3 are fully qualified doctors preparing to enter general practice and their training is supervised by Dr Milne and Dr Watson. They normally stay with us for up to year. The doctor in training sees patients in his or her own clinics. Some of this training involves analysis of videotaped consultations, and so you may be asked for permission to record your consultation. (However, this will only be done with your written consent, and if you decide not to have the consultation recorded, it will not affect the care you receive in any way).